Shipping policy

Shipping & Return Policy

Last Updated: June 2026

Welcome to brandvelocity.store. We are committed to providing a smooth shopping experience for our customers. Please read our Shipping & Return Policy carefully before placing an order.

Shipping Policy

Order Processing

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders are not processed or shipped on weekends or public holidays.

Delivery Time

  • Estimated delivery time is 7 business days from the date of shipment.

  • Delivery times may vary depending on your location, courier delays, weather conditions, or other unforeseen circumstances.

Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout before payment.

Order Tracking

  • Once your order has been shipped, tracking information will be provided via email (when available).

Return Policy

5-Day Return Window

We offer a 5-day return policy. You may request a return within 5 days of receiving your order.

Eligibility for Returns

To qualify for a return:

  • The item must be unused and in its original condition.

  • The item must be returned with original packaging and tags (if applicable).

  • Proof of purchase or order confirmation is required.

Non-Returnable Items

The following items cannot be returned:

  • Used or damaged products caused by customer misuse.

  • Customized or personalized items.

  • Products marked as final sale.

Return Process

To initiate a return, please contact our support team at:

Email: brandvelocitystore@gmail.com

Include:

  • Your order number

  • Reason for return

  • Photos of the product (if applicable)

Our team will review your request and provide further instructions.

Refunds

  • Once the returned item is received and inspected, we will notify you regarding approval or rejection of your refund.

  • Approved refunds will be processed to the original payment method within 5–10 business days.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at brandvelocitystore@gmail.com.

Contact Us

For any questions regarding shipping, returns, or refunds, please contact:

Brand Velocity Store
Email: brandvelocitystore@gmail.com